Refund policy

Return Policy

Eligibility for Returns:

• Items must be returned within 7 days of receiving the order.
• The product must be unused, unwashed, and free from any odor.
• All original tags and packaging must be intact.

Return Process:

• Customers are responsible for the shipping costs of returning items.
• Once the returned item is received, it undergoes a quality check.
• If the item passes the quality check, a store credit will be issued.

Non-Returnable Items:

• Sale items or products bought during promotional offers are not eligible for return.
• Items that do not pass the quality check will be returned to the customer.

Faulty or Incorrect Items:

• For faulty or incorrect items, contact our support team within 24 hours of receiving the order via WhatsApp at 9329745600
• If verified, a replacement or store credit will be provided.

Shipping Policy

Shipping Rates and Delivery Estimates:

• Shipping charges will be calculated and displayed at checkout.
• Standard delivery times within India are 5–7 business days.
• Delivery times may vary based on location and order volume.

Order Processing:

• Orders are processed within 5–7 business days, excluding weekends and public holidays.
• Customers will receive a shipping confirmation email with a tracking number once their order is dispatched.

Shipping Methods:

• We partner with reliable courier services to ensure timely delivery.
• In the case of delivery delays, customers will be informed via email or phone.

Lost or Damaged Goods:

• If your order is lost or arrives damaged, contact our support team immediately via WhatsApp at 9329745600.
• Claims for lost items must be made as soon as the tracking shows “delivered.”

Return Shipping Address:

Customers should mail their return items to:

Hidetruth, C-56 Sec-3 Devendra Nagar, Raipur (C.G)

Shipping costs for returns are non-refundable unless the item is faulty or incorrect.